Contact - fabdog®

Contact

For Returns/Exchanges:
We offer free no-hassle returns and exchanges within the continental U.S. within 30 days of delivery of your order (limit up to one free exchange/return per transaction). A prepaid return postage label is included with your order that you can use to send the items back to us with. If you are not able to locate your prepaid return label you can also visit shop.fabdog.com/returns and print one from there. Just complete the Returns & Exchanges card (or include a note) that includes your order/invoice number and send it back to us with the item you would like to return or exchange using the prepaid postage label we’ve provided and voila! Make sure to include your order/invoice number and if you are exchanging – the details of the items you are exchanging for including the product name, size, and color. We will do our best to process your return or exchange within 3-5 days of receipt of your return item. You should receive a refund to the original method of payment within 3-5 business days from when we receive your return, depending on your bank. If an item is received not in its original condition as described above, a store credit, rather than a refund, will be issued.

For Order Status:
Your order will be processed, packed, and shipped out within 1-3 business days from the time your order is placed (orders are not processed and shipped on weekends). We cannot guarantee delivery dates, but typically orders being shipped to the East Coast arrive between 1-2 business days from when it is shipped. For items shipped to the West Coast, it will typically arrive within 4-7 business days from when it is shipped. Once your order has shipped, you will receive tracking information via the email you provided while placing your order so that you can track your package.

If you have any other questions, please complete the following contact form and someone will respond to your inquiry within 1-3 business days during our regular business hours: Monday – Friday 9:00AM – 5:00PM.

As a small business, we greatly appreciate your business.

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